UX Director (Product/Development Direction) - Customer Strategy Department, Platform Strategy Supervisory Department (CSD)
Core
Lead UX direction and product development for the Rakuten Ecosystem, acting as a bridge between business strategy, design, and engineering to drive cross-group marketing initiatives and new service creation.
Role type
Senior UX Director (Product/Development Direction)
Builds
New services and expanded existing services within the Rakuten Ecosystem (e-commerce, payments, financial services, etc.)
Domain
E-commerce, Fintech, Telecommunications, Media
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
UX direction, requirements definition, specification planning, screen design, information architecture, transition design, interaction design, project management, user research, usability testing, data analysis, stakeholder coordination, end-to-end execution
Preferred skills
Generative AI application, Scrum/Agile, product management, A/B testing, front-end technologies (HTML, CSS, JavaScript), iOS/Android development, workshop facilitation
Technologies
Figma, Adobe CC, HTML, CSS, JavaScript, iOS, Android
Responsibilities
Lead UX direction for products and services related to the Rakuten Ecosystem; Plan experience design and initiatives based on business and service strategy; Organize user issues and business requirements and translate them into product requirements; Define specifications including screen design, information architecture, and interaction design; Lead development direction and project management in close collaboration with engineers; Review implementations and ensure quality from both UX and specification perspectives; Lead end-to-end execution and issue resolution toward product release; Identify issues and plan and execute improvement initiatives based on user research and data analysis
Seniority
Director, strategic leadership & hands-on execution
