Senior Manager QA - Travel Development Department(TDD)
Core
Oversee the quality strategy for dozens of diverse commerce services, including Rakuten Travel, and lead a global QA organization of approximately 120 members.
Role type
Senior Manager of Managers (QA Strategy & Leadership)
Builds
World-class quality assurance processes and AI-powered test automation capabilities for global commerce services
Domain
E-commerce / Travel / Global QA Engineering
Deliverable
production ML models | infrastructure
Required skills
Large-team management (20+ people), Manager-of-managers leadership, Global communication (English), Change management, AI tool adoption, Strategic roadmap planning
Preferred skills
E-commerce or travel service QA experience, Test automation framework architecture, Offshore/nearshore management, ISTQB Advanced Level certification, System test management expertise
Technologies
Playwright, Appium, Jenkins, Rakuten AI, Jira, Confluence
Responsibilities
Formulate mid- to long-term QA roadmaps, Develop and grow managers through mentoring, Introduce AI tools and automation tech to teams, Align QA strategies with business requirements, Cultivate unified culture across cross-border teams
Seniority
Senior, hands-on IC leader managing managers
