Assistant Store Manager - Customer Experience
Core
Lead a team of associates to deliver exceptional customer experiences and manage store operations for live pet sales, adoptions, and services (salon, hotel, training).
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
In-store customer journeys and service outcomes for pet parents
Domain
Retail / Pet Care Services
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, conflict resolution, scheduling, compliance enforcement
Preferred skills
Experience in customer-focused environments, computer proficiency
Responsibilities
Recruit, coach, and manage a team of 10-70 associates; oversee live pet sales, adoptions, and service operations; manage store P&L, labor, and expenses; ensure safety and compliance with policies; handle escalated customer concerns.
Seniority
Mid-level, supervisory IC