Service Delivery Manager
Core
Lead and manage multiple project managers to deliver complex software development and IT projects from initiation to completion, ensuring alignment with SLAs and business goals.
Role type
Senior Service Delivery Manager (Software/IT)
Builds
Software projects, digital transformation programs, and integrated banking/financial solutions
Domain
Fintech, Software Development, IT Services
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Project management leadership, SLA definition and monitoring, risk management, change request management, performance metrics analysis, process optimization, Agile/Scrum/Waterfall methodologies, project management tools (JIRA, Trello, MS Project), software development lifecycle knowledge, team mentorship
Preferred skills
Large-scale complex project delivery, stakeholder management, analytical problem-solving, organizational prioritization
Responsibilities
Manage and lead multiple project managers; Develop and maintain detailed project plans; Define, monitor, and report on SLAs; Identify risks and develop mitigation strategies; Track and analyze key performance metrics; Drive continuous improvement initiatives; Provide leadership and mentorship to project managers; Manage change requests; Prepare and present regular reports to senior management
Seniority
Senior, hands-on IC with team leadership