Medical Case Manager
Core
Facilitates and coordinates continuity of medical care for Disney Cruise Line Crew Members and Guests, managing cases from disembarkation/evacuation through resolution and return-to-work planning.
Role type
Senior IC medical case manager (occupational health)
Builds
Safe return-to-work/vessel plans and coordinated medical care pathways for cruise line personnel
Domain
Maritime healthcare + occupational health
Deliverable
client delivery
Required skills
clinical judgment, case coordination, electronic medical records management, process improvement, stakeholder communication, documentation accuracy
Preferred skills
maritime/cruise industry experience, utilization review, disability management, certified case manager credential
Technologies
electronic medical record systems, Microsoft Office (Excel, Teams, SharePoint)
Responsibilities
Manage continuity of care for medically disembarked Crew Members and Guests; Coordinate medical evacuations and shoreside follow-up; Review pre-employment and returning Crew Member medical examinations; Coordinate return-to-work and fit-for-duty reviews; Oversee development of external provider networks; Provide training on incident reporting and documentation workflows
Seniority
Mid-level, hands-on IC