Executive Director, Solutions Engineering
Core
Leads operational readiness, global service monitoring, incident management, and AI-enabled automation for Disney's media technology platforms.
Role type
Senior IC executive director (operations & reliability)
Builds
Operational resilience, launch governance, and automated response capabilities for Disney+, Hulu, ESPN, and ABC.
Domain
Media & Entertainment / Technology Operations
Deliverable
production ML models | infrastructure
Required skills
operational leadership at scale, incident command, change governance, root cause analysis, AI tool adoption, strategic planning, team building, stakeholder communication, risk management
Preferred skills
experience with always-on environments, matrixed business structures, advanced automation strategies
Technologies
AI-enabled tooling, anomaly detection, event correlation, operational telemetry
Responsibilities
Lead operational readiness and launch governance; manage global 24x7 support center and major incidents; drive AI adoption for proactive detection; communicate operational status to executives; build and lead a high-performing leadership team
Seniority
Executive, strategy & mentorship