Workflow Integration Engineer
Core
Serve as the primary technical liaison for clients to ensure seamless integration and operationalization of the Skywalker Sound software platform within their unique media production workflows.
Role type
Client-facing Workflow Integration Engineer
Builds
Customized software implementations and optimized workflows for media production clients
Domain
Media Engineering / Audio-Visual Production
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Media production workflow expertise, Linux administration, Cloud system support, Python scripting, Bash scripting, System configuration, Technical troubleshooting, Client relationship management, Documentation creation, On-call support rotation
Preferred skills
Media asset management systems support, CI/CD workflows, DevOps practices, Audio/video processing technologies, Jira/Zendesk proficiency, AWS Solutions Architect certification, ITIL best practices
Technologies
Linux, Python, Bash, Lucidchart, Jira, Zendesk, AWS
Responsibilities
Provide tier 1 support and hands-on assistance with software implementation, Collaborate with clients to design tailored solutions, Guide clients through system configuration and deployment, Deliver training sessions and documentation, Troubleshoot and resolve technical issues, Provide feedback to product development teams, Monitor client satisfaction, Assist with software upgrades and migrations, Participate in on-call rotation, Advise clients on industry trends
Seniority
Mid-level, hands-on IC
