AVP, Transaction Banking- Client Delivery Technical Professional II
Core
Technical expert providing pre/post operational support, troubleshooting, and training for Treasury Management software and systems to bank clients.
Role type
Senior IC technical support specialist (Treasury Management)
Builds
Client enablement for Treasury Management products and applications
Domain
Financial Services / Treasury Management
Deliverable
client delivery
Required skills
Treasury Management, complex systems support, supervisory/management, risk assessment, data security policy, root cause analysis, product configuration, regulatory compliance
Preferred skills
Financial services industry degree, face-to-face client servicing background
Technologies
Treasury Management software, security tools, intrusion detection systems
Responsibilities
Act as primary escalation for complex transaction queries; Provide technical and operational support for software installation, configuration, and upgrades; Diagnose and resolve product performance problems; Provide guidance and training to colleagues; Participate in systems design and modification with clients; Maintain documentation of client services; Comply with Bank Operational and Credit Policies and regulatory requirements.
Seniority
Senior, hands-on IC with management responsibilities