Conseiller Technique Maintenance
Core
Manage vehicle maintenance service delivery for clients according to their contracts, ensuring service quality and customer satisfaction.
Role type
Technical Maintenance Advisor (Automotive Fleet)
Builds
Maintenance service delivery for client fleets
Domain
Automotive fleet management / Sustainable mobility
Deliverable
client delivery
Required skills
Automotive mechanical knowledge, Office software proficiency, Data analysis, Client communication, Vendor relationship management, Quality standards compliance
Preferred skills
Prior experience as a mechanic or receptionist in a garage or dealership
Responsibilities
Track, control, and optimize vehicle repairs; Reduce vehicle downtime with cross-functional services; Inform clients of PM/MOT dates; Analyze PM/MOT files and send weekly reminders for overdue tasks; Record maintenance proofs in systems; Assist clients with repairer networks; Maintain supplier relationships and report key facts to management; Apply quality standards and operational procedures; Report regularly to hierarchy.