Deputy Manager-Strategy, Organisation & Transformation
Core
Manage customer experience programs, market research, ESG strategy implementation, and organizational performance frameworks to drive sustainable mobility solutions.
Role type
Senior strategy and operations manager (sustainable mobility)
Builds
Customer experience initiatives, ESG reporting and certifications, business performance dashboards, and management systems compliance
Domain
Sustainable mobility / Fleet management / ESG
Deliverable
dashboards & analysis
Required skills
Customer experience management, market research, ESG strategy, management systems (ISO), KPI tracking, data analysis, stakeholder liaison
Preferred skills
MBA in Finance/Business Analytics, Certified Quality Professional, LEAN Certified
Technologies
MS Excel, PowerPoint, Power BI, EcoVadis, ISO 14001, ISO 9001, ISO 27001
Responsibilities
Manage voice of the customer program and analyze surveys to improve customer experience; Collect and analyze market data to provide strategic insights; Participate in ESG strategy development and coordinate sustainability assessments; Support deployment of Management by Objectives framework and develop performance dashboards; Support implementation and maintenance of Integrated Management System and coordinate audits for ISO certifications
Seniority
Manager, strategic execution & cross-functional coordination