Software Support Engineer
Core
Trusted expert providing guidance, solutions, and best practices to customers using Altova software for XML, JSON, EDI, and data processing.
Role type
Senior Software Support Engineer
Builds
Customer solutions and product feedback loops for XML/JSON/EDI developer tools and regulatory applications
Domain
Data processing, XML/JSON/EDI, regulatory compliance
Deliverable
client delivery
Required skills
XML ecosystem (Schema, XSLT, XPath, XQuery, XBRL), JSON, EDI (EDIFACT, X12), SQL/databases, mobile app deployment, Windows/Linux systems, containerization (Docker)
Preferred skills
German language proficiency
Technologies
XML Schema, XSLT, XPath, XQuery, XBRL, JSON, EDIFACT, X12, JDBC, ODBC, ADO, Docker, Android, iOS, Windows, Linux
Responsibilities
Advise customers on product implementation, troubleshoot and resolve technical issues, communicate with customers via multiple channels, collaborate with internal engineering and QA teams, capture customer feedback for product improvement
Seniority
Professional Experience
