Technical Service Technician
Core
Provide critical technical support for sales representatives and customers, troubleshooting product/service issues and developing preventative maintenance procedures.
Role type
Technical Service Technician (HVAC/Heating & Water Systems)
Builds
Smart and connected sustainable water solutions
Domain
Heating, domestic water heating, and HVAC industry
Deliverable
client delivery
Required skills
HVAC or mechanical systems knowledge, electrical/electronic systems troubleshooting, steam and gas fired equipment maintenance, preventative maintenance development, cross-functional problem solving
Preferred skills
Technical/vocational training in HVAC, HVAC certification
Technologies
Electrical/electronic controls, communications hardware
Responsibilities
Troubleshoot service-related customer complaints via telephone and on-site, develop preventative maintenance procedures, create technical service procedures and documentation, assist in maintaining Operations and Maintenance manuals, conduct product/service training seminars for representatives and technicians, act as liaison between technical service and engineering, participate in new product and problem-solving teams
Seniority
Individual Contributor, 5+ years experience