Aftermarket Parts Specialist
Core
Primary connection between customers and HVAC parts/equipment needs, delivering service, selecting products, and managing inventory.
Role type
Aftermarket Parts Specialist
Builds
HVAC parts and equipment solutions for residential and commercial trade clients
Domain
HVAC / Wholesale Parts
Deliverable
product features
Required skills
Customer service, parts identification, inventory management, order processing, warehouse organization, forklift operation, ladder climbing, physical lifting (25+ lbs), computer proficiency (Excel, Epicor)
Preferred skills
College degree or technical certificate in HVAC, familiarity with Adobe
Responsibilities
Serve customers via counter and phone to identify correct parts and solutions; receive and inspect shipments; maintain accurate stock levels and organize warehouse; pack and ship orders; assist with parts ordering and work order processing; resolve parts inquiries efficiently
Seniority
Individual Contributor, entry-to-mid level