Senior Officer, Customer Care
Core
Primary point of contact for residents/homeowners handling inquiries, complaints, and service coordination across multiple channels.
Role type
Senior Customer Care Officer
Builds
Resident satisfaction and community engagement
Domain
Real Estate / Property Management
Deliverable
client delivery
Required skills
complaint resolution, service coordination, defect management, resident engagement, data analysis, reporting, SLA management
Preferred skills
CX certifications, CRM knowledge, property management experience
Technologies
mobile applications, digital platforms, service request databases
Responsibilities
Serve as primary contact for residents; investigate and resolve complaints; coordinate defect inspections and rectification; organize community events; coordinate with facility management and contractors; analyze feedback trends; generate performance reports.
Seniority
Senior, hands-on IC
