IT Service & Project Manager (m/w/d) Bonn
Core
Managing IT services and customer projects, ensuring reliable service delivery and structured project execution.
Role type
IT Service & Project Manager
Builds
IT services and customer projects
Domain
IT Services / Project Management
Required skills
Service Management, Project Coordination, Customer Relationship Management, Requirement Analysis, Solution Design, Presales Support, Meeting Facilitation, Documentation
Preferred skills
Agile Project Management, Technical Understanding, Multitasking, Prioritization
Technologies
IT Service Management tools, Project Management methodologies
Responsibilities
Act as the primary contact for assigned customers on operational service and project issues; Plan and moderate regular service and alignment meetings; Coordinate customer projects from requirement gathering to handover; Collaborate with technical consultants, value management, and sales to translate requirements into services; Support the introduction of new or changed IT services including testing and training; Assist in presales by structuring requirements and creating technical service descriptions