Teamleitung Auftrags- & Kundenmanagement (m/w/d)
Core
Lead a team responsible for order processing, customer service, and logistics across 40 online shops and 5 marketplaces to ensure reliable delivery of 250,000 monthly orders.
Role type
Senior Team Lead, Order & Customer Management
Builds
Order fulfillment workflows, customer support responses, and logistics operations for gaming, music merchandise, and sports goods.
Domain
E-commerce / Logistics / Customer Service
Required skills
Order management, customer service, logistics process optimization, team leadership, ERP system usage, conflict resolution, inventory management, process improvement, stakeholder coordination, operational problem-solving
Preferred skills
Experience in team coordination, willingness to perform physical tasks (picking/packing), knowledge of gaming or music merchandise sectors
Technologies
ERP systems, online shop platforms, marketplace interfaces
Responsibilities
Organize daily order processing and prioritize tasks; Monitor orders from multiple channels and identify critical issues; Coordinate and handle customer inquiries and complaints; Optimize logistics processes between warehousing and shipping; Lead and develop team members; Identify and resolve bottlenecks in order fulfillment; Perform physical tasks like picking and packing during peak times.
Seniority
Senior, hands-on IC with team leadership