Call Center Agent (m/w/d) DSL - Technischer-/kaufmännischer Support
Core
Handling telephone and written customer inquiries, complaints, and new fiber optic connections for Vodafone customers.
Role type
Customer service agent (technical/commercial support)
Builds
Customer service interactions for Vodafone
Domain
Telecommunications
Deliverable
client delivery
Required skills
PC proficiency, multi-tool handling, basic technical understanding, fast learning ability, independent work, empathy, stress management
Responsibilities
Process telephone and written customer inquiries, handle fiber optic complaints, manage new connection onboarding and follow-up, answer questions about existing contracts for mobile/cable services, conduct case research and ensure accurate processing
