Koordinator SHK & Private Label (m/w/d)
Core
Coordinating customer service, sales organization, and specialist departments to ensure smooth collaboration and professional customer care for a European headquarters.
Role type
Senior Sales Operations Coordinator (SHK & Private Label)
Builds
Customer service operations, sales support, and commercial agreements for a building insulation and acoustic materials company.
Domain
Building materials / Acoustic insulation / Sales operations
Deliverable
dashboards & analysis
Required skills
SAP SD, Microsoft Excel, commercial sales operations, price and margin calculation, customer contract management, data analysis, written and verbal communication in German and English
Preferred skills
Additional industry-specific qualification, knowledge of a second foreign language, strong rhetorical skills
Responsibilities
Handling customer inquiries regarding product range, prices, discounts, and sales channels; Creating and coordinating offers for standard products and custom solutions; Maintaining price and condition data in SAP; Communicating with internal and external customers; Preparing documents for customer negotiations; Confirming customer bonuses and rebates; Calculating purchase and resale price lists and margin analyses; Supporting sales promotion planning and evaluation; Creating revenue statistics and market analyses; Managing customer master data and business process documentation; Ensuring telephone availability during service hours.