Sachbearbeiter (m/w/d) Kundenservice Energiewirtschaft | 100 % Homeoffice | 1st Level Support
Core
1st Level support specialist handling meter readings, customer data management, billing inquiries, and account changes for utility companies and energy suppliers.
Role type
1st Level Customer Service Agent (Energy Sector)
Builds
Customer service operations for Stadtwerke and energy suppliers
Domain
Energy sector / Utilities
Deliverable
client delivery
Required skills
Meter reading verification, customer data management, billing management, account management, written and verbal communication, telephone communication, shift work flexibility, IT system proficiency
Preferred skills
Experience in the energy sector, proactive problem-solving, independent work style
Responsibilities
Verify and validate meter readings, update customer and contract data, handle billing and account change requests, communicate with market partners and end customers, escalate complex issues to 2nd Level Support
Seniority
Entry to Mid-level, hands-on IC