Support 2nd Level (m/w/d)
Core
2nd Level Support specialist for Windows and Linux environments, handling infrastructure troubleshooting, system administration, and network support.
Role type
2nd Level System Administrator / IT Support Engineer
Builds
Stable and efficient IT environments including Windows/Linux servers, networks, and cloud hybrid setups
Domain
IT Infrastructure / System Administration
Required skills
Windows Server administration, Linux administration, Network infrastructure management, Incident troubleshooting, System monitoring, Scripting (PowerShell, Bash, Python), Configuration management (Ansible, Puppet, Chef), Cloud platforms (Azure, AWS, GCP), Security policy implementation, Backup solutions
Preferred skills
Virtualization platforms (VMware, Hyper-V, KVM), SIEM tools (Splunk, Elastic Stack), Ticketing systems (Remedy, SDP), Documentation tools (Confluence, Jira)
Responsibilities
Analyze, troubleshoot, and resolve technical issues in IT infrastructure including networks and servers; Monitor and optimize performance of Windows/Linux environments; Implement and maintain security policies and patches; Collaborate with 1st and 3rd level support teams; Participate in system architecture planning and implementation; Document IT processes and create operation manuals; Support projects like rollouts, migrations, and automation initiatives
Seniority
Mid-level, hands-on IC
