Kundenberater:in Outbound Kredite / Finanzierung (w/m/d)
Core
Outbound sales and advisory role for loans and financing products, contacting customers via phone, chat, and email to analyze needs and present tailored offers.
Role type
Outbound credit and financing advisor
Builds
Loan and financing products for private customers
Domain
Banking / Consumer Finance
Deliverable
product features
Required skills
Sales and service competency, need analysis, digital product advisory, process improvement, verbal communication, negotiation skills
Preferred skills
Experience in banking or call center environment, affinity for digital tools
Technologies
Digital banking tools, chat, email
Responsibilities
Initiate outbound contact with customers via phone, chat, and email; Analyze customer needs and present suitable loan and financing offers; Advise customers on electronic banking services; Process assigned cases and support customer surveys; Provide feedback to improve products and services
Seniority
Entry to Mid-level