Sachbearbeiter Kundenservice (m/w/d) | Energiewirtschaft
Hybrid
Core
Handle customer inquiries regarding market communication related to electricity meters and ensure customers receive correct billing statements.
Role type
Customer service account manager (billing & support)
Builds
Accurate billing statements and resolved customer issues for electricity providers
Domain
Energy sector / Utilities
Deliverable
client delivery
Required skills
Billing verification, customer support (1st/2nd level), data analysis, IT application proficiency, SAP knowledge (preferred)
Preferred skills
Experience in customer service, knowledge of the energy sector
Responsibilities
Process customer inquiries about electricity meter billing, verify billing statements and consumption data, perform analysis to ensure billing quality, resolve complex customer issues independently