Mitarbeiter im technischen Innendienst – Service (m/w/d) – Halle (Saale)
Core
Technical service coordinator for a company renting and selling aerial work platforms and forklifts, handling customer support, service order coordination, and claims processing.
Role type
Technical service coordinator (IC)
Builds
Service operations for aerial work platforms and forklifts
Domain
Industrial equipment / Material handling
Deliverable
client delivery
Required skills
Technical troubleshooting, service order coordination, claims management, PC proficiency, MS Office, Class B driver's license
Preferred skills
Technical training background, commercial training background, digitalization of service processes
Responsibilities
Support customers and colleagues with technical questions via phone, coordinate service orders and inspections from quote to billing, process damage and warranty claims, support technical leadership with spare parts procurement, maintain technical data and inspection schedules