Sachgebietsleitung (w/m/d) - Sachgebiet Bürgerservice
Core
Leading the Citizens' Service department of a municipal administration, managing staff, finances, and quality while handling public service tasks like registration, passports, business licenses, and acting as an official registrar for marriages and civil status.
Role type
Senior department manager (public administration)
Builds
Municipal citizen services and administrative processes
Domain
Public administration / Municipal government
Required skills
Public administration law, personnel management, financial management, organizational management, conflict resolution, negotiation, civil status law, election administration, business license administration, marriage registration, registration of residents, office software proficiency
Preferred skills
Experience with VOIS and Allris systems, IT affinity for digitalization, leadership experience, knowledge of administrative structures and procedures
Responsibilities
Managing department personnel, finances, and quality; supervising staff; handling resident registration, passport/ID issuance, business license applications, elections, and marriage ceremonies; resolving complex administrative cases; mentoring staff
Seniority
Senior, hands-on IC