Support 2nd Level (m/w/d)
Core
2nd Level Support specialist for Windows and Linux environments, handling incident resolution, system administration, and infrastructure optimization.
Role type
Senior IC System Administrator / 2nd Level Support Engineer
Builds
Stable and efficient IT environments including Windows/Linux servers, networks, and cloud hybrid setups
Domain
IT Infrastructure / System Administration
Required skills
Windows Server administration, Linux administration, Network infrastructure management, Incident troubleshooting, PowerShell scripting, Bash scripting, Python scripting, System monitoring, Configuration management, Security policy implementation, Cloud platform management
Preferred skills
VMware, Hyper-V, KVM, Ansible, Puppet, Chef, Splunk, Elastic Stack, Veeam, Commvault, Bacula, Microsoft Azure, AWS, Google Cloud, Confluence, Jira, Remedy, SDP, DNS, DHCP, TCP/IP, VLAN, SolarWinds, Checkmk, Prometheus, Grafana
Responsibilities
Analyze, troubleshoot, and resolve technical incidents in IT infrastructure including networks and servers; Collaborate with 1st and 3rd level support for escalation and complex problem solving; Monitor and optimize performance of Windows and Linux environments; Implement and maintain security policies, updates, and patches; Participate in planning, implementation, and evolution of system and network architectures; Support projects for IT environment development such as rollouts, migrations, and automation initiatives; Contribute to documentation and optimization of IT processes and operation manuals.