Kundenbetreuer/Kundenbetreuerin (m/w/d) in der Weiterbildung
Core
Customer support and onboarding for vocational training participants, managing attendance and graduate outcomes.
Role type
Customer service representative (vocational training)
Builds
Vocational training programs and services
Domain
Education and training
Deliverable
client delivery
Required skills
Customer consultation, onboarding, attendance management, stakeholder communication, quality process management
Preferred skills
Empathy, analog and digital communication skills, knowledge of vocational education
Responsibilities
Consulting prospective participants, onboarding participants, personal support for participants, communicating with clients (companies, employment agencies, job centers, Bundeswehr, insurers), monitoring attendance, managing graduate outcomes