Fachkraft Kundenservice (m/w/d)
Core
Customer service specialist handling initial consultations, data entry, and administrative processing for adult education programs.
Role type
Customer service specialist (administrative)
Builds
Customer service processes for adult education enrollment and funding
Domain
Adult education / Vocational training
Deliverable
dashboards & analysis
Required skills
Customer consultation, Data entry, Administrative processing, MS Office, Knowledge of SGB and education voucher systems
Preferred skills
Experience in the adult education sector
Technologies
TIS (Teilnehmer-Informations-System), MS Office
Responsibilities
Conduct initial telephone and personal consultations for prospective students, Manage customer data in the internal TIS software, Coordinate eligibility assessments with specialist departments, Clarify funding options with cost carriers, Process education vouchers and participant contracts, Maintain electronic files
Seniority
Mid-level, experienced professional