DE-Genius – Technischer Kundenservice & Reparatur im Apple Store (m/w/x)
Core
First point of contact for customers with malfunctioning or repairable Apple devices (iPhone, iPad, Mac), analyzing issues, explaining them clearly, and performing or initiating repairs directly in the store.
Role type
Technical customer service & repair specialist (Genius)
Builds
Repairs and technical support for Apple devices within the Apple Store
Domain
Consumer electronics / Apple ecosystem
Deliverable
physical/clinical work
Required skills
Retail or customer service experience, manual dexterity, hardware/software troubleshooting, German language proficiency
Preferred skills
Apple product repair knowledge, systematic troubleshooting, empathy under pressure, calm problem-solving, communication skills, teamwork