Support Spezialist Software (m/w/d)
Core
Technical support specialist for software systems in material flow and intralogistics, handling remote troubleshooting, ticket management, and customer training.
Role type
Support Specialist (Software)
Builds
Material flow and warehouse management systems, automated intralogistics systems
Domain
Intralogistics, Material Flow, Warehouse Management
Deliverable
client delivery
Required skills
Technical troubleshooting, relational databases (MSSQL, Oracle), object-oriented programming (C#), SAP (ERP), Microsoft Office
Preferred skills
Knowledge of material flow and warehouse management systems, automated intralogistics systems
Technologies
MSSQL, Oracle, C#, SAP, Microsoft Office
Responsibilities
Analyze and resolve software technical issues via phone/remote support, document and organize customer trouble reports, create and process service tickets in SAP-Cloud system, provide technical support to the rest of the service department, conduct customer communication, training, and support
Seniority
Entry-level to Mid-level
