Administrator*in (w/m/d) für unser Klient*innenmanagment (VIVENDI NG)
Core
System administration and user support for the Vivendi NG client management software, including documentation, interface monitoring, and system updates.
Role type
Senior System Administrator (Client Management Software)
Builds
Documentation, decision templates, and a key performance indicator (KPI) cockpit for controlling purposes.
Domain
Social services / Non-profit / Software Administration
Required skills
System administration, Vivendi NG software expertise, interface monitoring, error analysis and resolution, project coordination, budget monitoring, documentation creation, stakeholder communication
Preferred skills
Experience in client management and billing processes, knowledge of social service sector software
Technologies
Vivendi NG, internal/external system interfaces
Responsibilities
Manage system administration and create documentation; Act as central contact for complex application issues; Conduct internal needs analysis and lead KPI cockpit development; Generate cross-departmental reports; Monitor system interfaces and resolve errors; Coordinate system updates and new tool introductions; Manage the Vivendi NG service provider and monitor budget.