Werde Mitarbeiter:in im Inbound (Kunden Service-Center) m/w/d in der Förde Sparkasse!
Core
Handling customer inquiries via phone, chat, video, and email; processing service requests and orders; providing general banking information; referring customers to specialists for advisory needs; supporting outbound campaign calls.
Role type
Inbound Customer Service Representative
Builds
Customer service interactions and order processing for a savings bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, digital application affinity, order processing, information provision, team onboarding support
Responsibilities
Answering customer inquiries via multiple channels, processing service processes and orders, providing general banking information, referring customers to specialists, supporting outbound campaign calls, onboarding new colleagues