Auftragssachbearbeiter Innendienst (m/w/d)
Core
Order processing and customer support for a global manufacturer of roller coatings, managing orders from receipt to delivery and handling export/customs documentation.
Role type
Order Processing Specialist (Innendienst)
Builds
Order confirmations, delivery notes, invoices, and export documentation for international clients
Domain
Manufacturing (industrial roller coatings) + International Trade/Logistics
Required skills
Order management, ERP systems, MS Office, Export documentation, Customs procedures, Customer communication, Complaint handling, Logistics coordination
Preferred skills
Experience in sales innendienst, Knowledge of foreign trade law, Experience in export business
Technologies
ERP systems, MS Office
Responsibilities
Capture, process, and monitor customer orders in the ERP system; Coordinate deadlines with production, shipping, and sales; Create offers, order confirmations, delivery notes, and invoices; Communicate with national and international customers; Maintain customer and order data; Create and check export documents; Handle customs clearance and communicate with freight forwarders and customs authorities; Monitor delivery deadlines; Process complaints in coordination with technical departments; Support sales in daily operations