Customer Service Specialist (m/w/d) – Internationaler Kundenservice
Core
B2B customer service and order management via phone and email, handling export documentation, claims, and logistics coordination.
Role type
Customer Service Specialist (B2B)
Builds
Order processing, export documentation, and logistics coordination for B2B clients
Domain
International Trade / Logistics
Required skills
B2B customer service, order management, export documentation, claims processing, logistics coordination, ERP system usage, MS Office
Preferred skills
SAP, foreign languages (French, Spanish), logistics or dispatch experience
Responsibilities
Handle customer inquiries via phone and email, process orders and invoices, manage export documentation, coordinate logistics and shipping, process claims and returns, monitor delivery deadlines