Support 2nd Level (m/w/d)
Core
2nd Level Support specialist for Windows and Linux environments, handling incident resolution, infrastructure analysis, and system optimization.
Role type
2nd Level IT Support Engineer
Builds
Stable and efficient IT environments including servers, networks, and cloud hybrid setups
Domain
IT Infrastructure / System Administration
Required skills
Windows Server administration, Linux administration, network infrastructure troubleshooting, incident management, system performance monitoring, security policy implementation, automation scripting, cloud platform management
Preferred skills
PowerShell, Bash, Python, VMware, Hyper-V, KVM, Ansible, Puppet, Chef, Splunk, Elastic Stack, Veeam, Commvault, Bacula, Microsoft Azure, AWS, Google Cloud, Confluence, Jira, Remedy, SDP
Technologies
Windows Server, Red Hat Enterprise Linux, Ubuntu, SolarWinds, Checkmk, Prometheus, Grafana, VMware, Hyper-V, KVM, Ansible, Puppet, Chef, EDR, Firewall Management, SIEM, Splunk, Elastic Stack, Veeam, Commvault, Bacula, DNS, DHCP, TCP/IP, VLAN, Confluence, Jira, draw.io, Remedy, SDP, Microsoft Azure, AWS, Google Cloud, PowerShell, Bash, Python
Responsibilities
Analyze, troubleshoot, and resolve technical issues in IT infrastructure including networks and servers; Support planning, implementation, and evolution of system and network architectures; Conduct error analysis and develop sustainable solutions; Collaborate with 1st and 3rd Level Support for escalation and complex problem resolution; Monitor and optimize performance of Windows and Linux environments; Implement and maintain security policies including updates and patches; Participate in IT environment projects such as rollouts, migrations, or automation initiatives
Seniority
Mid-level, hands-on IC