System Administrator (m/w/d) Unified Communications
Core
Ensuring stable, secure, and performant operation of Unified Communications and Contact Center solutions, with a focus on Microsoft Teams Voice and Genesys.
Role type
Senior System Administrator (Unified Communications)
Builds
Voice, telephony, and Contact Center solutions
Domain
Telecommunications / Unified Communications
Required skills
Microsoft Teams Phone, Genesys, VoIP, SIP, RTP, Call Routing, Direct Routing, Session Border Controllers, PowerShell, API integration, incident management, release management, migration planning
Preferred skills
Automation of operational tasks, technical solution development based on customer requirements
Technologies
Microsoft Teams, Genesys, Genesys Cloud CX
Responsibilities
Planning, implementation, and further development of Voice, telephony, and Contact Center solutions; Configuration and optimization of Call Routing, IVR, Queues, Direct Routing, and Session Border Controllers; Analysis and resolution of complex incidents in 2nd- and 3rd-level support; Execution of releases, upgrades, and migrations; Technical consulting for customers; Automation of recurring operational tasks
Seniority
Senior, hands-on IC