Sachgebietsleiter:in (w/d/m) Benutzungskommunikation
Core
Leading the user communication team and managing all public service communication channels for a major European national library.
Role type
Senior team lead (public service communication)
Builds
Communication strategies, digital communication formats, and a central feedback management system for library services.
Domain
Public library services and cultural heritage
Deliverable
product features
Required skills
Team leadership, strategic communication planning, conflict resolution, public relations, German (fluent), English (fluent)
Preferred skills
Project management, data protection law knowledge, foreign languages
Responsibilities
Lead and develop the department (3 employees), steer communication quality, manage crisis communication, implement digital communication formats, introduce feedback systems, assist at inquiry desks.
Seniority
Senior, hands-on IC
