Mitarbeiter Dialogmarketing (m/w/d) im Kundenservice-Center
Core
Handling incoming customer inquiries via phone, coordinating appointments, and executing sales campaigns for private banking customers.
Role type
Customer service representative (dialog marketing)
Builds
Customer service interactions and sales campaigns for private banking products
Domain
Banking / Private Banking
Deliverable
client delivery
Required skills
Phone communication, sales closing, cross-selling, appointment coordination, multi-channel service handling
Responsibilities
Answering and processing incoming customer phone inquiries, closing service cases, scheduling appointments for advisors, executing outbound sales campaigns, identifying customer needs for cross-selling, handling customer requests via email, fax, internet, app, and chat