Mitarbeiter (w/m/d) im Kundenservice
Core
Customer service and market communication for electricity, gas, and water utilities, handling account changes, data analysis, and regulatory implementation.
Role type
Customer service specialist (energy sector)
Builds
Customer accounts and market communication processes
Domain
Energy utilities
Deliverable
dashboards & analysis
Required skills
Customer consultation, account management, data analysis, ERP systems, regulatory compliance
Preferred skills
Energy market processes (GPKE, WiM, MaBiS), Wilken ERP system
Responsibilities
Handle customer inquiries via phone, email, and in-person; Process account changes and data updates; Monitor market communication processes; Perform data analysis in ERP systems; Implement regulatory requirements
Seniority
Entry to Mid-level