Backoffice Manager (m/w/d) - Hannover
On-site
Core
Managing backoffice operations including customer communication, order processing, and invoice verification for a robotics company.
Role type
Backoffice Manager
Builds
Order workflows, customer data records, and invoice shipments
Domain
Robotics / Logistics
Required skills
Customer communication, CRM management, Order processing, Invoice verification, Process optimization, Cross-functional coordination
Preferred skills
English language skills, CRM expertise
Technologies
GoHighLevel, JTL
Responsibilities
Answering customer inquiries via phone, email, and social media; Maintaining customer data in CRM systems; Processing and coordinating orders; Verifying and shipping invoices; Coordinating with logistics and dispatch; Monitoring deadlines and process bottlenecks