Mitarbeiter*in für den Bereich Spendenservice und Spendenbuchhaltung
Core
Support donors via phone and email, process donations and direct debits, generate tax receipts, and maintain donor data in a CRM system.
Role type
Donor Services and Donor Accounting Specialist
Builds
Donor relationships and financial records for a global hunger relief organization
Domain
Non-profit / Humanitarian Aid
Required skills
German (fluent), English (advantageous), CRM systems (Salesforce), Excel, Word, data entry, report generation, customer service
Preferred skills
Call center experience, project management tools (Slack, Teams, Asana), affinity for numbers
Responsibilities
Answer donor inquiries via phone and email, proactively contact donors to strengthen engagement, book one-time and recurring donations, create tax receipts and correspondence, manage donor database and generate reports, support CRM system documentation and testing, handle general office tasks like mail processing
Seniority
Entry to Mid-level, hands-on IC