Teamleiter IT Support (m/w/d)
Core
Lead and manage the IT Support team (1st and 2nd Level, Onsite Support) for a manufacturing group, ensuring service levels across central offices, production plants, and sales locations.
Role type
Senior IT Support Team Lead / Manager
Builds
IT Support services, incident management, and standardized workstations for a manufacturing group
Domain
Manufacturing / IT Operations
Required skills
Team leadership, ITIL processes, ITSM tools, KPI/SLA reporting, Microsoft 365, Active Directory, Endpoint Management, Vendor management, Security awareness, Onsite troubleshooting
Preferred skills
Experience in production environments, ERP transformation support
Technologies
Microsoft 365, Entra ID, Active Directory, Intune, ITSM tools
Responsibilities
Lead and develop the IT Support team, handle tickets and escalations, define service levels and KPIs, manage vendors and budgets, ensure security compliance, support executive leadership
Seniority
Senior, hands-on IC with leadership