Servicekundenberater (m/w/d) im KundenServiceCenter
Core
Handling incoming calls across all customer segments (service, wealth, and business customers), identifying needs for cross-selling, guiding customers to cost-effective channels, and supporting online product completion.
Role type
Customer service representative (banking)
Builds
Customer service interactions and online product completions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Call handling, cross-selling, product-specific consulting, online support, technical understanding of banking applications
Preferred skills
Experience in stationary or digital private banking sales, fluent verbal and written communication
Technologies
OSPlus
Responsibilities
Answering and processing incoming calls, identifying customer needs beyond the immediate reason for contact, guiding customers to digital channels, supporting online product completion, providing product-specific consulting
Seniority
Entry-level to Mid-level