Teamleitung Kundenservice (m/w/d)
Core
Leading the customer service team for a furniture logistics company, coordinating daily operations, staff, and delivery schedules.
Role type
Team Lead, Customer Service
Builds
Customer service operations and delivery coordination for furniture logistics
Domain
Logistics / Furniture
Required skills
Team leadership, daily operations coordination, delivery scheduling, billing/tour documentation, stakeholder communication, staff planning, training delivery
Preferred skills
Microsoft Office (Word, Excel, Outlook), commercial training
Responsibilities
Coordinate daily business in customer service, coordinate staff and distribute tasks, notify customer delivery appointments, daily billing of tour documents, communicate with clients and subcontractors, coordinate installation orders, ensure customer satisfaction, lead the Okrilla site team, plan staff shifts and vacations, conduct training on delivery and office processes