Objektbetreuer / Kundenbetreuer (m/w/d)
Core
Serve as the central interface between the property and customers, coordinating with the reservation center and cleaning/facility teams to ensure property condition and guest experience.
Role type
Property Operations Manager / Guest Services Coordinator
Builds
Guest check-in/out processes, property cleanliness standards, and operational efficiency for accommodation facilities.
Domain
Hospitality / Facility Management
Deliverable
physical/clinical work
Required skills
Property inspection, team planning, inventory management, customer complaint handling, CCTV monitoring, damage assessment
Preferred skills
Hotel-specific training, additional languages, driver's license (Class B)
Responsibilities
Inspect overall property condition (interior/exterior), optimize self-check-in/out flows, conduct room checks and document defects, plan and supervise cleaning teams, manage material inventory, handle customer complaints, monitor CCTV for security and calculate damages