Kundendienstleiter / Technischer Leiter SHK (m/w/d)
Core
Leading and overseeing installation and customer service operations for sanitary, heating, ventilation, and heat pump systems.
Role type
Senior technical and commercial site manager (SHK)
Builds
Installation projects and customer service interventions for residential and commercial clients
Domain
Building services engineering (Sanitary, Heating, Ventilation, Heat Pumps)
Required skills
SHK technical expertise, team leadership, project coordination, cost estimation, site supervision, customer acquisition, administrative management
Preferred skills
Experience with complex troubleshooting, B2B sales, strategic planning
Technologies
Office applications, PC
Responsibilities
Organize and coordinate installation and service dispatches, lead and schedule staff, prepare work plans and material lists, create and calculate quotes, supervise ongoing construction sites, provide technical support for complex service cases, handle customer acquisition and billing, control labor times and costs
Seniority
Senior, hands-on IC with management duties