Mitarbeiter (m/w/d) Service Operations und Kundenmanagement Vollzeit
Core
Managing service operations, invoicing, and customer management processes to ensure quality and efficiency.
Role type
Senior Service Operations and Customer Management Specialist
Builds
Invoicing workflows, data exchange processes, and customer service operations
Domain
Beverage manufacturing / Finance & Operations
Required skills
Invoicing and billing management, Data management, Process optimization, ERP system knowledge, CRM software knowledge, Stakeholder coordination, Project support, Team coordination, Change management, Quality assurance
Preferred skills
Leadership experience, MS Office proficiency, Digitalization project experience
Responsibilities
Process incoming business transactions and complaints, Manage data exchange via EDI, Ensure timely and accurate invoicing, Analyze and resolve billing discrepancies, Support ERP and CRM system projects, Coordinate with internal departments, Assist in team planning and onboarding
Seniority
Senior, hands-on IC