Fachberater Entgeltabrechnung / Lohn & Gehalt (m/w/d) – Software & Support
Core
Support customers with payroll calculation questions, provide software training, and contribute to product development for payroll software.
Role type
Senior IC payroll specialist (customer support & training)
Builds
Payroll software solutions and customer support services
Domain
Accounting & Payroll Software
Deliverable
client delivery
Required skills
Payroll calculation expertise, German tax and social security law knowledge, First/Second-level support, Training & seminar design, Product feedback integration, AI application exploration
Preferred skills
Commercial training background, Digital affinity
Technologies
Payroll software, AI tools
Responsibilities
Answer customer questions on payroll and software, analyze support issues and find solutions, create user guides and software tips, design and conduct online seminars, provide feedback for product/service development, explore AI applications for service processes