Kaufmännischer Mitarbeiter (m/w/d) für die Kundenbetreuung
Core
Administrative customer service specialist supporting homebuyers throughout the construction process for a prefabricated house manufacturer.
Role type
Administrative Customer Service Representative
Builds
Customer service interactions and administrative documentation for home construction projects
Domain
Construction / Real Estate
Deliverable
client delivery
Required skills
Customer relationship management, written and verbal communication, conflict resolution, MS Office (Word, Excel, Outlook), process documentation, payment collection
Preferred skills
German language proficiency, teamwork, structured problem-solving
Responsibilities
Serve as primary contact for homebuyers, coordinate with internal departments, handle customer inquiries via phone and email, draft correspondence with external parties, log defect reports in ERP systems, collect outstanding payments
Seniority
Entry-level / Junior