Head of Operations / Chief of Staff (m/w/d)
Core
Central communication interface between the executive board and department heads, driving operational control, project management, and process optimization for a European e-commerce company.
Role type
Senior IC Head of Operations / Chief of Staff
Builds
Operational efficiency, scalable processes, and peak-phase readiness for the company's European e-commerce business.
Domain
E-commerce / Retail
Required skills
Operational control, project management, process optimization, KPI management, strategic sparring, resource planning, risk management, Lean management, data analysis
Preferred skills
E-commerce experience, scale-up experience, German language proficiency
Technologies
Excel, KPI dashboards, reporting tools
Responsibilities
Coordinate between executive board and department heads, track projects and measures, conduct regular management meetings, ensure KPI and deadline adherence, implement Lean management approaches, plan and steer peak phases (e.g., Black Friday), identify bottlenecks and risks, build and optimize processes and structures, prepare management reports and decision bases, actively spar with the executive board on strategic topics, ensure transparency across all business areas.