Sachbearbeiter (m/w/d) First Level Support Automatisierung
Core
First Level Support specialist for automated warehouse and transport systems, acting as the interface between customers, field service, and remote support to ensure high service quality and system availability.
Role type
First Level Support Technician (Automated Logistics)
Builds
Service operations and response for automated storage and transport systems
Domain
Intralogistics / Automated Material Handling
Deliverable
client delivery
Required skills
Ticket and ERP system documentation, incident analysis and prioritization, service dispatch coordination, internal stakeholder alignment, proactive customer communication, deadline management
Preferred skills
Technical or commercial training, experience in service desk or technical support, understanding of automated systems or intralogistics